Data Protection
maju24 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have over your data.
Last Updated: June 2026 | Effective ImmediatelyOur Commitment
These six principles guide how maju24 treats every piece of personal information entrusted to us by Malaysian players.
All personal data stored by maju24 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel on a strict need-to-know basis, with all access logged and audited.
maju24 collects only the personal data necessary for the specific purposes described in this Policy. We do not collect data speculatively or in excess of what is required for account operation, regulatory compliance, and service delivery.
maju24 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Data shared with third parties is limited to what is required for platform operation, payment processing, and regulatory obligations.
You have the right to access, correct, and request deletion of your personal data held by maju24, subject to our legal retention obligations. Data subject requests can be submitted through the maju24 customer support channel.
maju24 retains personal data only for as long as necessary for the purposes outlined in this Policy or as required by applicable law and licensing obligations. Account data is retained for a minimum period following account closure to satisfy regulatory requirements.
maju24 processes personal data in compliance with applicable data protection laws and the data handling requirements imposed by our international gaming authority licensing framework. These obligations include mandatory KYC and AML data retention requirements.
1.1 This Privacy Policy ("Policy") is issued by maju24 ("maju24", "we", "us", "our") and applies to all personal data collected from users ("you", "your", "Player") who access or use the maju24 website at maju24.asia and all associated platform services, including the online casino, sportsbook, slots, crash games, and account management functions.
1.2 By creating a maju24 account or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not register for or use the maju24 platform.
1.3 This Policy should be read together with maju24's Terms & Conditions, which govern your use of the platform overall. In the event of any inconsistency between this Policy and the Terms relating to data processing, this Policy shall prevail.
1.4 maju24 takes data protection seriously. We are subject to data handling requirements under our international gaming authority licensing framework, which includes specific obligations regarding the collection, retention, and security of player personal data.
2.1 maju24 is the data controller in respect of personal data collected and processed through the maju24 platform. As data controller, maju24 determines the purposes for which and the manner in which personal data is processed.
2.2 For all data protection queries, requests, and complaints, you may contact the maju24 Data Protection team via the customer support email address: [email protected]
maju24 collects the following categories of personal data from registered players and platform users:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Yes — KYC |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Yes |
| Financial Data | Bank account details, eWallet identifiers (Touch n Go, Boost), transaction history | Yes — Withdrawals |
| Account Data | Username, encrypted password, account balance, VIP tier, session history | Yes |
| Gameplay Data | Bets placed, game outcomes, sports markets wagered, deposit/withdrawal records | Yes — Regulatory |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Yes — Security |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photographs | Yes — KYC |
| Communications Data | Live chat transcripts, email correspondence with maju24 support | No — Service |
3.1 maju24 does not knowingly collect special categories of sensitive personal data (as defined under applicable data protection legislation) other than where strictly required for regulatory compliance purposes, such as source-of-funds declarations required under anti-money laundering obligations.
maju24 collects personal data through the following channels:
maju24 uses the personal data we collect for the following purposes:
5.1 maju24 does not use personal data for automated individual decision-making that produces significant legal effects on players, other than standard fraud detection systems which flag accounts for human review.
maju24 processes personal data on the following legal bases:
7.1 maju24 does not sell your personal data to third parties. We share personal data with third parties only in the following circumstances:
7.2 maju24 requires all third parties who receive personal data to treat it as confidential and to implement appropriate technical and organisational security measures.
8.1 The maju24 platform uses cookies and similar tracking technologies to operate core platform functions, maintain your logged-in session, detect fraud, and analyse usage patterns for platform improvement purposes.
8.2 The following categories of cookies are used on the maju24 platform:
8.3 You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the maju24 login and core platform functions from operating correctly.
9.1 maju24 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:
9.2 In the event of a personal data breach that is likely to result in a high risk to affected individuals, maju24 will notify affected players and relevant regulatory authorities in accordance with applicable breach notification requirements.
10.1 maju24 retains personal data for the period necessary to fulfil the purposes described in this Policy, or for longer periods where required by applicable law or regulatory obligation.
10.2 The following retention periods apply as a general guide, subject to applicable legal requirements:
10.3 Where personal data is no longer required and no legal retention obligation applies, maju24 will securely delete or anonymise such data.
Subject to applicable law and regulatory limitations, you have the following rights in respect of your personal data held by maju24:
11.1 To exercise any of the above rights, please contact maju24 support at [email protected] with your full name, account username, and a description of your request. maju24 will respond within thirty (30) days. maju24 may request identity verification before processing data subject requests.
11.2 Please note that certain data rights may be limited where maju24 is required to retain or process your data by law or to comply with regulatory obligations — for example, KYC data cannot be deleted during the mandatory regulatory retention period even upon request.
12.1 maju24 may transfer personal data to service providers and infrastructure partners located in jurisdictions outside Malaysia. Where such transfers occur, maju24 ensures that appropriate safeguards are in place to protect your personal data, including contractual obligations requiring recipient entities to maintain equivalent data protection standards.
12.2 Personal data transferred internationally in connection with regulatory obligations — such as suspicious transaction reporting — is subject to the legal framework governing such disclosures and is outside maju24's control once lawfully disclosed.
13.1 The maju24 platform is strictly intended for adults aged 21 years and older. maju24 does not knowingly collect personal data from individuals under the age of 21. If maju24 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account closed immediately.
13.2 If you believe that a minor has registered a maju24 account, please contact us immediately at [email protected].
14.1 maju24 reserves the right to update or amend this Policy at any time. Material changes will be communicated to registered players via the email address on file and/or via a platform notification prior to the changes taking effect.
14.2 The current version of this Policy is always available at maju24.asia/privacy-policy. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the maju24 platform following notification of changes constitutes acceptance of the revised Policy.
15.1 For all data protection enquiries, subject access requests, complaints, or privacy-related questions, please contact the maju24 Data Protection team:
15.2 If you are not satisfied with maju24's response to your data protection complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Your Privacy Is Protected
maju24 is built on trust. Your personal data is protected, your account balance is secure, and the platform operates under international gaming authority oversight. Experience Malaysia's most trusted online casino.
21+ Only | Play Responsibly | See Responsible Gaming